We aim to treat our residents as individuals who have a right to be valued and respected. They will be listened to and party to decisions about their care and support and be able to have family and friends involved as they wish. Confidentiality is a right. We want our residents to be supported to live as full and as independent a life as possible, to live well and to plan for a good end of life.

We want to help our residents to achieve their maximum potential and ascertain higher level outcomes; to feel safe and secure; to see people and engage socially; to have things to do that they enjoy and to inhabit a pleasant environment. When any resident is unable to do what he or she wishes, we are here to help. Our residents will be supported to experience everyday life as they wish, to stay as well as they can and to feel part of a community. Our aim is to provide support be it personal, physical, medical, social or emotional.

We encourage suggestions as to how we might improve the service and plan for the future. Opportunities will be given for meetings and discussion and surveys will be carried out to ascertain views. There is an open door management policy. Complaints and suggestions will be dealt with as quickly as possible.